But a few moments later, Sarah was back. “I am so sorry for that unpleasant experience, ma’am,” she said quietly. “We take the comfort of our business class passengers very seriously.”
She then handed me a small bar of premium dark chocolate and a plush blanket.
“Please accept this as a small courtesy for the inconvenience,” she added, smiling. “And I hope you get a much-deserved, excellent rest now.”
“Thank you, Sarah,” I replied, taking the blanket and the chocolate. “That was truly a masterclass in handling a difficult situation.
I appreciate it more than you know.”
I ended up having one of the best sleeps of my life; a deep, undisturbed rest in my quiet, spacious seat. I woke up feeling alert and ready to conquer the world, or at least my morning meeting. If this happened to you, what would you do?
We’d love to hear your thoughts in the Facebook comments.
