Working with customers can make you feel more stressed.
It can be stressful to have even one strange client, and sometimes you have a few in a day.
That being said, there are some customers or visitors that you will never forget, even years later.
One could say that people who work with people don’t have boring jobs.
My client is very wealthy. A few days after her visit, she broke down in tears and told me she had lost her earrings.
Didn’t I find them?
I pushed the table back, and there they were. This is what I told her.
She ran over, looked at them, and said, “Yes, they’re mine!” I’m not going to wear them anymore, though, because they were dirty on the floor.
You can have them if you want to.”
She then left. I have no idea what it was.
But I took the earrings because they were so pretty.
It happened at a restaurant when an Asian traveler arrived for lunch. The manager responded disrespectfully by placing him near the restroom, mocking his English, and serving him.
LEFTOVERS! The odor was terrible! He started arguing, but the manager just insulted him more, asking, “That, what, JACKIE CHAN?” and pushing the plate at him.
The crash silenced everyone.
BUT something unexpected happened. The man calmly stood up, brushed off bits of food, and in perfect English said, “You probably aren’t familiar with me. I’m actually…”
Everyone in the restaurant was staring, their mouths agape.
The tourist continued, “I’m actually the owner of this restaurant chain.” He pulled out his phone and showed an ID badge with his picture and name. The manager’s face turned white as a sheet.
“You’re… Mr. Chen?” the manager stammered, recognizing the name immediately.
“Yes, Mr.
Chen,” the tourist confirmed, his voice steady but cold. “I travel incognito to ensure my establishments are up to standard. Clearly, this one is not.”
The other employees watched in horror as their manager’s arrogance crumbled.
“Please, sir, I… I didn’t know… I apologize!” the manager stuttered.
Mr. Chen raised a hand to silence him. “No apologies needed.
Your actions speak louder than words. Pack your things and leave. You’re fired.”
The manager’s jaw dropped.
“But… but…”
“No buts,” Mr. Chen said firmly. “Your behavior is unacceptable.
And just so you know, all of this is being reported to corporate.”
The manager stumbled away, and Mr. Chen turned to the rest of the staff. “I expect better from my employees.
Treat every customer with respect, regardless of who they are or where they come from.”
He then addressed the stunned diners, “I’m sorry for the disruption. Please enjoy your meals; they’re on the house today.”
As Mr. Chen left whispers and murmurs filled the diner.
The workers moved on fast to clear up the mess and resume their service to the clients. The encounter served as a wake-up call for everyone.
The incident spread rapidly on social media. People complimented Mr.
Chen for his quick response and for speaking out against discrimination. The restaurant chain garnered great attention, and Mr. Chen’s efforts served as a model for how business owners should handle such circumstances.
Back at the corporate office, Mr.
Chen examined the security tape and drafted a report. The manager’s actions would be referenced in training classes as an example of what not to do. Mr.
Chen grinned, knowing that karma had played its role that day. He not only followed his values, but he also set a standard for politeness and respect in his eateries.
Instant karma had done its job, teaching a lesson that would not be forgotten.
